Frequently Asked Questions
How long will my dōp Pen cartridge last?
This depends on the amount inhaled per pull. One cartridge is typically good for anywhere from 100 to 200 puffs.
Does Red Rocket Gear sell cannabis?
No. RRG/dōp does not sell or produce cannabis. Our products are intended for use with essential oils, herbal extracts only in states where the sale and consumption of these oils and extracts are legal to sell, distribute, or use.
What do I do if my dōp pen breaks or stops working correctly?
Good question. Customer service is of upmost importance to us. We are happy to offer our customers a no-hassle return policy. We make exchanging a failing device easy. Please contact us and we will work with you to correct the situation.
My dōp pen is blinking, what is it trying to tell me?
This can mean one of two things:
1- When you’re in the process of enjoying your dōp pen, it is designed to blink after 8 seconds, to let you know that you are good! If you need more, simply wait a second and begin enjoying your dōp pen again for another 8 seconds.
2- The dōp pen also lets you know when it’s in need of a charge. When the red light begins to blink repeaditly, it’s time to plug in.
Note: The dōp pen will most likely come partially charged. For best results, it’s best to plug in for about 4 hours for the first few charges. After that, a full chage will likely take about 2 hours.
How does my dōp pen tell me when it’s fully charged?
The indicator light on your dop pen will turn off once it’s battery is full and ready to go!